FAQs

Shipping times will vary depending on your location and the shipping method selected at checkout. We aim to ship all orders within 1-3 business days, and shipping typically takes 5-7 business days. You will receive a confirmation email with tracking information once your order has shipped.

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns of unused and undamaged items within 14 days of delivery. Please contact us for return instructions and to receive a return authorization number before returning any items. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Apple Pay.

Yes, we offer gift wrapping and gift cards for an additional fee. Please select the gift wrap or gift card option at checkout and include any special instructions in the order notes.

Yes, you will receive a confirmation email with tracking information once your order has shipped. You can track your order using the provided tracking number on the carrier’s website.

Currently, we only ship within the United States and Puerto Rico. We hope to expand our shipping locations in the future.

You can contact us by email at customerservice@tumundodeplata.com or by phone at {contact number}. Our customer service team is available Monday through Friday from 9 am to 5 pm EST.